Warranty information
Every piece we sell is covered by a 12-month warranty against manufacturing faults.
Last updated 1 July 2026
What is covered
- Manufacturing defects in materials or workmanship
- Glaze faults such as flaking or cracking that are not the result of impact
- Structural failures — a base separating, a fixing failing under normal use
- Finishes that deteriorate abnormally under ordinary indoor conditions
What is not covered
- Accidental damage, drops and impact breakage
- Normal wear, including the natural patina that develops on brass
- Natural variation in stone veining, glaze tone and hand-blown glass
- Damage caused by outdoor use, harsh cleaners or not following the care guide
How to make a claim
Email support@gartenia.store with your order number, a description of the fault and clear photographs. We assess claims within three business days and, where a fault is confirmed, repair, replace or refund the item at no cost to you — including postage.
Your statutory rights
This warranty is offered in addition to, and does not affect, your rights under the Consumer Rights Act 2015. Within the first 30 days you are entitled to reject faulty goods for a full refund, and rights against faulty goods can extend up to six years in England, Wales and Northern Ireland (five years from discovery in Scotland).
Related pages
See our returns and refunds policy for change-of-mind returns and the care guide for keeping cover valid.