Privacy policy

1. Who we are

Gartenia (https://gartenia.store) is the data controller for personal data collected through this website. Our address is 16 Dunlop Dr, Thornton-Cleveleys, FY5 4GX, United Kingdom. Privacy queries can be sent to support@gartenia.store.

2. What we collect

• Contact details: name, email address, telephone number, billing and delivery address
• Order information: items purchased, order value, payment status and delivery records
• Correspondence: messages you send us by email, phone or the contact form
• Technical data: IP address, device and browser type, and pages visited
• Marketing preferences: whether you have subscribed to our email newsletter

We do not store your full card details. Payments are processed by our payment provider, who handles card data directly under PCI-DSS standards.

3. Why we use it and our lawful basis

• To fulfil your order and provide customer support — performance of a contract
• To send order and dispatch notifications — performance of a contract
• To meet accounting and tax obligations — legal obligation
• To prevent fraud and secure the website — legitimate interests
• To send marketing emails — your consent, withdrawable at any time

4. Who we share it with

We share only what is necessary with our fulfilment partners and carriers (Royal Mail, Evri and DPD) to deliver your order, our payment provider to process payment, and our email and hosting providers to operate the site. We never sell your personal data.

5. International transfers

Where a service provider processes data outside the UK, we rely on UK adequacy regulations or the International Data Transfer Addendum to ensure your data receives equivalent protection.

6. How long we keep it

Order and transaction records are kept for six years to meet HMRC requirements. Marketing contact details are kept until you unsubscribe. General correspondence is kept for 24 months.

7. Your rights

You have the right to access, correct, erase, restrict or object to our processing of your personal data, and the right to data portability. To exercise any right, email support@gartenia.store. We respond within one month.

If you are unhappy with our response you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

8. Cookies

Details of the cookies we use and how to control them are set out in our cookie policy.

9. Security

This website is served over HTTPS, and access to personal data is restricted to those who need it to fulfil orders and provide support.

10. Changes

We may update this policy from time to time. The date above always reflects the latest version.