Delivery Information
Everything you need to know about how we prepare, dispatch and deliver your order throughout the United Kingdom.
Clear delivery information helps you shop with confidence.
Last updated: 25 September 2026
Free shipping on every order within the United Kingdom.
Orders are packed and dispatched from the UK by our fulfilment partner.
In total, anywhere in the UK, Monday to Friday.
After dispatch, delivered to your address.
Orders placed after the cut-off are processed the next working day.
We email your tracking number when your parcel is dispatched.
Our Delivery Commitment
At Gartenia, every order is carefully prepared, securely packed and dispatched using trusted UK delivery partners.
We believe that clear communication is just as important as reliable delivery, which is why we provide transparent delivery estimates and tracking information whenever available.
Our goal is to ensure every order arrives safely and in excellent condition.
From order to doorstep
- Step 1Order Placed
- Step 2Preparing Your Order
- Step 3Packed Carefully
- Step 4Dispatched
- Step 5In Transit
- Step 6Delivered
Delivery process
Your order number appears on screen and Stripe emails your payment receipt.
Orders are packed and dispatched from the UK by our fulfilment partner.
We email your tracking number when your parcel is dispatched.
Your parcel is delivered directly to your address.
Delivery areas
Estimates include 1–2 business days of processing and 2–5 business days in transit. We deliver free to all UK addresses, including the Scottish Highlands, Northern Ireland and UK islands.
Delivery estimates count business days, Monday to Friday, and may vary slightly during peak seasons, severe weather or UK public holidays.
Shipping partners
Reliable nationwide delivery across the United Kingdom.
Tracked parcel delivery across the UK.
Tracked delivery for larger parcels.
Orders are shipped using the most appropriate carrier for the parcel size.
Important delivery information
- Orders are processed Monday to Friday.
- UK public holidays are not considered working days.
- Orders placed after 2:00 PM London time (GMT/BST) begin processing on the next working day.
- We email your tracking number when your parcel is dispatched.
- Delivery takes 3–7 business days in total: 1–2 business days of processing plus 2–5 business days in transit.
- If your parcel is delayed, email us and we will help.
Find an answer quickly
Still Need Help?
If you have any questions about your order or delivery, our customer support team is always happy to help.