About Gartenia
Gartenia is an independent UK online home décor retailer, operating as a sole trader. We sell a small, carefully selected range of vases, candles, baskets, trays and other decorative accessories for the home.
We list far fewer products than most online shops, and that is deliberate. Each piece is reviewed before it goes on sale, orders are packed with care, and we are here to help before and after you buy.
Our Story
Gartenia started from a straightforward frustration: finding home accessories online usually means scrolling through endless listings with thin descriptions and photographs that tell you very little.
So we kept our range small. We work with a handful of trusted suppliers and only list pieces we would be happy to have at home — vases, candles, baskets, trays and similar decorative accessories that are useful as well as good-looking.
We trade online only, with no shop floor and no showroom. Orders are prepared and dispatched by our fulfilment partner in the UK, and we keep our delivery and returns information plain and easy to find.
We would rather explain a product honestly and lose the sale than oversell it and disappoint you. That is the whole idea behind how we write our listings and how we answer your questions.
What We Believe
We add pieces slowly and only when they meet our standards for design, materials and everyday use.
Accurate descriptions, real dimensions and photographs that show the product as it is — no flattering exaggeration.
Prices, delivery times and return conditions are stated plainly, so you know exactly what you are agreeing to.
Our job does not end at checkout. If something arrives damaged or is not right, tell us and we will sort it out.
Our Standards
Design, materials and dimensions are checked against the supplier's specification before a product is listed.
Card payments are encrypted and handled by Stripe. Gartenia never sees or stores your full card details.
Free delivery throughout the United Kingdom, with processing and delivery estimates shown before you pay.
Return within 14 days of delivery with the free prepaid label included in your parcel. No restocking fee.
Email and telephone support during UK business hours, normally answered within one working day.
Orders are packed and dispatched from the UK by our fulfilment partner. Fragile pieces are wrapped to survive the journey.
From selection to your door
- Step 1Selection
We shortlist pieces from suppliers we already work with and trust.
- Step 2Checks
Materials, sizes and photographs are verified before a listing goes live.
- Step 3Your Order
Your order number appears on screen and Stripe emails your payment receipt.
- Step 4Packing
Orders are packed and dispatched from the UK by our fulfilment partner.
- Step 5Dispatch
The parcel is handed to the carrier, with tracking where it is available.
- Step 6Aftercare
We stay reachable once your order arrives, not just before you buy.
Built Around Trust
Buying home décor online means judging a piece from a photograph, so the least we can do is describe it accurately and tell you when it will arrive.
Our prices include everything you pay — free UK shipping, no surprise fees at checkout. Payment is handled by Stripe, and every order is confirmed in writing.
Trust is built through consistency rather than claims, which is why we would rather keep our promises modest and meet them each time.
Transparency Matters
You should not have to hunt for the details that matter. Delivery areas and timescales, return conditions, accepted payment methods, our business details and how to reach us are all published on this website and linked from every page.
We are an independent UK online home décor retailer, operating as a sole trader and not currently VAT registered, so no VAT is added at checkout. We do not run a shop or a showroom, we do not publish customer reviews or ratings, and we do not make claims about our products that we cannot support.
If anything on the site is unclear or looks wrong, please tell us — we would rather correct it than leave you guessing.
Our Commitment To You
We will describe our products honestly, take your payment securely through Stripe, pack your order properly and keep you informed until it reaches you.
If something goes wrong — a delayed parcel, a damaged item, an order you have changed your mind about — write to us and we will put it right within our published policies. First order or fifth, the standard is the same.
The look that guides our selection
Everything else you may need
Free UK shipping, processing times and delivery estimates.
How our 14-day return window and refunds work.
Follow your parcel from confirmation to delivery.
Accepted payment methods and secure Stripe checkout.
Answers to the questions we're asked most often.
Reach us by email or telephone.