Terms & Conditions

• By using this website or placing an order, you agree to these terms.
• Please use the website lawfully and give accurate information when you order.
• Content on this website (text, images and branding) belongs to Gartenia or its licensors and may not be reused without permission.

• We describe every product as accurately as we can. Colours may look slightly different on different screens.
• All prices are in GBP. Gartenia operates as a UK sole trader and is not currently VAT registered, so no VAT is added at checkout.
• Delivery within the UK is free on every order, so the price at checkout is the total you pay.
• If a price on the website is clearly wrong, we will contact you before dispatch and you may cancel for a full refund.

• We accept Visa, Mastercard and American Express, processed securely by Stripe. Card details are entered directly into Stripe and never reach our servers.
• Your contract with us is formed when your payment is confirmed and your order number is shown on screen.
• Stripe emails your payment receipt immediately. We email your tracking number when your parcel is dispatched.
• If an item becomes unavailable after you order, we will tell you and refund you in full.

• We deliver to addresses in the United Kingdom only.
• Orders placed by 2:00 PM London time (GMT/BST) on a business day are dispatched in 1–2 business days, then take 2–5 business days in transit — 3–7 business days in total.
• Delivery is free and tracked. Delivery times are estimates, not guaranteed dates.

• Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order within 14 days of delivery without giving a reason.
• Return any item within 14 days of delivery, faulty or not. A free prepaid return label is included in your parcel, there is no restocking fee, and we refund within 14 days of receiving your return, to your original payment method. Items must be unused and in its original condition; original packaging where possible.
• We refund within 14 days of receiving the goods back, to your original payment method.

• If an item is faulty, not as described or damaged in transit, contact us within 30 days of delivery for a full refund (the short-term right to reject under the Consumer Rights Act 2015).
• After 30 days, we offer a repair or replacement, then a refund if that fails.
• We pay the return costs for faulty goods, and the “unused” condition does not apply to them.

• We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms.
• We are not responsible for delays caused by events outside our reasonable control, such as severe weather or courier disruption.
• Nothing in these terms limits your statutory rights under UK consumer law.

• These terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales.
• If you live in Scotland or Northern Ireland, you keep the protection of your local law and may bring proceedings in your local courts.

We handle your personal information as described in our Privacy Policy.