Shipping policy

1. Shipping destinations

Gartenia ships to addresses within the United Kingdom only. We are unable to accept orders for delivery outside the UK, and we cannot deliver to PO Box addresses.

2. Shipping charges

Delivery is free on every order, with no minimum spend. There are no surcharges for remote UK postcodes and no customs or import duties apply to domestic UK deliveries.

3. Processing and dispatch

• Processing time: 1–3 business days
• Order cut-off: 2:00pm (Europe/London)
• Business days: Monday to Friday, excluding UK bank holidays

Orders received after the cut-off, at weekends or on bank holidays are processed on the next business day.

4. Transit and estimated delivery

Transit time is 2–5 business days, giving an estimated total delivery window of 3–8 business days from the date of order. Delivery estimates are given in good faith and are not guaranteed dates; remote postcodes and peak seasonal periods can add one to two business days.

5. Carriers

Orders are shipped by our fulfilment partners using Royal Mail, Evri, DPD. The carrier is selected based on parcel size, weight and destination. Tracking information is sent automatically by email as soon as your order is dispatched.

6. Failed deliveries and incorrect addresses

Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incorrect or nobody was available to accept it after the carrier's attempts, we will contact you to arrange redelivery at no additional cost.

7. Lost or delayed parcels

If tracking has not updated for three business days, contact support@gartenia.store. We will open an enquiry with the carrier and, where a parcel is confirmed lost, send a replacement or issue a full refund.

8. Risk and ownership

Risk in the goods passes to you on delivery to the address you provided. Ownership passes once we have received payment in full.

9. Contact

Questions about this policy can be sent to support@gartenia.store or +44 1253 863371.