Delivery information
Free delivery on every order, sent across the United Kingdom with tracking as standard.
- Delivery cost
- Free on all orders
- Shipping destination
- United Kingdom only
- Processing time
- 1–3 business days
- Transit time
- 2–5 business days
- Estimated delivery
- 3–8 business days
- Order cut-off
- 2:00pm (Europe/London), Monday to Friday
- Carriers
- Royal Mail, Evri, DPD
- Tracking
- Emailed automatically on dispatch
How the timeline works
Processing is the time we take to pick, quality-check and pack your order. Transit is the time the courier takes once the parcel leaves the warehouse. Together they give an estimated delivery window of 3–8 business days from the day you order.
Orders placed before 2:00pm (Europe/London) on a business day begin processing that same day. Orders placed after the cut-off, at weekends or on UK bank holidays begin processing on the next business day.
Tracking your order
As soon as your parcel is dispatched you will receive an email containing the carrier name and tracking number. Tracking events can take a few hours to appear while the parcel is scanned into the network.
Where we deliver
- England, Scotland, Wales and Northern Ireland
- Scottish Highlands and Islands (transit may take 1–2 days longer)
- Isle of Man, Isle of Wight and the Channel Islands (transit may take 1–2 days longer)
We do not currently ship outside the United Kingdom, and we cannot deliver to PO Box addresses.
Packaging
Ceramic, glass and stone pieces are packed in moulded protective packaging chosen for courier handling. Wherever possible we use recyclable card and paper rather than plastic.
If something goes wrong
If your tracking has not updated for three business days, or your parcel arrives damaged, email support@gartenia.store with your order number. Damaged or incorrect items are replaced free of charge — see our returns and refunds policy.